Contributors

The team behind the report

John White

Head of Sales and Client Services — General Insurance

John White has an impressive 30-year career in the insurance sector. Before Gallagher Bassett, he held senior positions at Great Southern Bank, Allianz Partners, and RACQ. John’s leadership style is characterised by energy and persuasion, bringing out the best in his teams. His passion lies in identifying and developing talent, managing large teams, and driving operational and sales excellence. With a track record of implementing innovative approaches to meet growth and sales targets, John has proven expertise in cost control and sales pipeline development. John holds a Bachelor of Business Management.

Jodie Reinhold

Senior Client Services Manager — General Insurance

Jodie Reinhold joined Gallagher Bassett in 2024, bringing over 23 years of experience in insurance and loss adjusting. She specialises in client relationship management, operational excellence, and client onboarding, focusing on building strong partnerships and driving continuous improvement. Jodie began her career at RJ Wallace (now QBE 386), managing complex liability claims for a decade before transitioning into loss adjusting. Over the following 13 years, she gained expertise in operations management, business development, and client services. Her specialities include public & products, liability, financial lines, construction, power & energy, marine, motor, government, large & complex property, and catastrophic personal injury. Jodie holds an Advanced Diploma in General Insurance, a Diploma in Risk Management, and a Diploma in Loss Adjusting from the Australian and New Zealand Institute of Insurance and Finance.

Dimitri Honos

Senior Business Development Manager — Agencies and Underwriters

Dimitri Honos is a customer-centric professional in the financial services and insurance industry. He has more than 20 years of experience in corporate sales, financial planning, and the delivery of bespoke solutions to organisations operating in complex circumstances. In his role as Senior Business Development Manager, Dimitri specialises in supporting agencies and underwriters to bolster their competitive edge and expand market reach. His wealth of knowledge is built from roles at leading financial services and insurance organisations, including Zurich, ANZ, and AMP. Holding a triple major in Finance, Economics, and Marketing from the University of Sydney and with a relentless pursuit of personal development, Dimitri brings trusted leadership and expertise to Gallagher Bassett.

Ben Middleton

Head of Client Insights

Ben Middleton joined Gallagher Bassett in 2023, bringing over a decade of experience gained within a global, multi-line-of-business organisation, where he specialised in strategic planning, people management, data visualisation, and insight execution. With a wealth of experience across diverse product verticals and industries such as Travel Insurance, International Health Insurance, International Medical Assistance, Roadside Assistance, and Home and Lifecare services, Ben has honed his ability to turn complex data into compelling value propositions. His passion for leveraging data to deliver measurable outcomes and his continuous focus on driving growth and retention positions him as a key leader in client-facing insight strategy, empowering Gallagher Bassett's continued success. Ben holds a Master of Business Administration from Queensland University of Technology.

Emily Day

Consultant, Consultative Analytics

Emily Day joined Gallagher Bassett in 2017. In her role as a Consultant in Consultative Analytics, Emily oversees analytics for Gallagher Bassett’s largest carrier partnership, driving program stewardship to deliver exceptional results for both clients and the firm. Emily has been instrumental in launching Stewardship 4.0 for US clients and facilitating the transition of our largest carrier partnership into the Gallagher Bassett analytic system. Emily started her career at Gallagher Bassett as an intern in Analytics and has held various roles, including in analytic strategy and client-focused analytics, especially within managed care analytics and client stewardship. She holds a Bachelor of Science in Business Analytics and Politics from Loras College.

Daniel Link, CPCU

Senior Vice President — Consultative Analytics

Dan Link joined Gallagher Bassett in 2016. He leads the sales and marketing analytics team for risk management and carrier segments. With over 20 years of experience, his role includes business development, broker relations, client stewardship, managed care analytics, and internal management reporting. Before Gallagher Bassett, Dan worked at CNA Financial Insurance as a Consulting Director for Underwriting Strategy from 2015 to 2016 and at Zurich Financial Services as the Director of Manufacturing and Practice Leader for the US from 2014 to 2015. He holds a master’s degree from Loyola Quinlan School of Business and a CPCU Designation from Michigan State University.