Contributors

The team behind the report

Jenni Pendrey

Chief Client Officer

Jenni Pendrey joined Gallagher Bassett in 2024 as Chief Client Officer, overseeing initiatives to strengthen client relationships, deliver exceptional service, and support the company’s strategic growth plans. Prior to Gallagher Bassett, Jenni served as Group Insurance and Claims Manager at Mobico Group PLC, where she led insurance and claims strategies across various modes of passenger transport and covering multiple territories. Her career in the transport sector spans over 20 years, with expertise in risk management, claims optimisation and leveraging data-driven insights to improve safety and reduce costs. Jenni has been recognised for her contributions, including the 2008 Loss Prevention Strategy Award and the 2017 Group Values Award for Excellence. Jenni holds a BSc Hons in Management Science (Business & Finance) from the University of Warwick, post-graduate management qualifications, and certifications including NEBOSH, CertCII, and a BTEC Diploma in Personal Injury Law. She is also a 2023 graduate of AIRMIC’s Business Excellence programme and is completing her DipCII.

Gordon Vater

Managing Director Loss Adjusting and Consulting Solutions

Gordon Vater is the Managing Director of Gallagher Bassett's loss adjusting and consulting solutions. With over 30 years of experience in the insurance sector, he has held senior leadership roles in loss adjustment, carrier, and consultancy segments. For 20 years, Gordon has been working with insurers to deliver strategic change initiatives to their claims propositions. He is passionate about talent development and all things claims. A regular contributor at industry events, Gordon aims to encourage the next generation of talent to see insurance and claims, particularly, as the go-to choice in the financial services industry. Gordon is an Associate of the Chartered Insurance Institute and a Chartered Insurance Practitioner/Chartered Insurer.

John Fearn

Chief Operating Officer

John Fearn, Chief Operating Officer, has over two decades of extensive experience in the TPA and claims industry, showcasing a diverse skill set across the corporate and insurance/MGA sectors. With expertise in first- and third-party motor claims, process design, strategic planning, and data analysis, John has held senior leadership roles nationally and internationally. His innovative approach and data-led solutions distinguish him in the claims and risk management field. Drawing from significant global experience, including secondment projects in Southeast Asia and Central and Eastern Europe, John brings a nuanced perspective to shape insights and ensure high-quality service delivery.

Daniel Link, CPCU

Senior Vice President - Consultative Analytics

Dan Link joined Gallagher Bassett in 2016. He leads the sales and marketing analytics team for risk management and carrier segments. With over 20 years of experience, his role includes business development, broker relations, client stewardship, managed care analytics and internal management reporting. Before Gallagher Bassett, Dan worked at CNA Financial Insurance as a Consulting Director for Underwriting Strategy from 2015 to 2016 and at Zurich Financial Services as the Director of Manufacturing and Practice Leader for the USA from 2014 to 2015. He holds a master’s degree from Loyola Quinlan School of Business and a CPCU designation from Michigan State University.

Emily Day

Consultant – Consultative Analytics

Emily Day joined Gallagher Bassett in 2017. In her role as a Consultant in Consultative Analytics, Emily oversees analytics for Gallagher Bassett’s largest carrier partnership, driving programme stewardship to deliver exceptional results for both clients and the firm. Emily has been instrumental in launching Stewardship 4.0 for US clients and facilitating the transition of our largest carrier partnership into the Gallagher Bassett analytic system. Emily started her career at Gallagher Bassett as an intern in Analytics and has held various roles, including in analytic strategy and client-focused analytics, especially within managed care analytics and client stewardship. She holds a Bachelor of Science in Business Analytics and Politics from Loras College.